Our vision is to create a safe and welcome environment for those needing 24 hour care. Our principles of Accountability, Involvement, Partnership and Improvement help us deliver on this :-
* Accountability – Every single person who works at West Lodge is responsible, both individually and as a team, to ensure we create a home environment that our Residents enjoy living in.
* Involvement – We will ask and listen to our Residents and their families at every stage of care to make sure individual needs are being met. We will draw on the expertise of our staff to improve the experience for all.
* Partnership – Only by working together successfully and respectfully can we truly deliver the kindest care experience for everyone.
* Improvement – We are an independent, forward thinking care home focusing on quality and ongoing improvement in our service delivery.