Accountability

To safeguard those living within our care homes, we have a robust governance framework including:

* Clear quality assurance framework including a full suite of operational policies and procedures

* Unannounced and announced inspections from internal and external regulatory teams

* Senior management team unannounced day and night visits to the care home

* Managers dedicated to kindness and quality assurance

* Open door policy to enable complaints, compliments or concerns to be given direct to management

* Annual Resident and relative feedback surveys

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